ESL Lesson Plan Customer Service

Level: B2
Time: 90 min
Media: Video + Article

Lesson Overview

This ESL B2 lesson plan on customer service begins with a fun warm-up where learners are tasked to discuss logos and customer service experiences.. Next, there is a questionnaire activity which encourages students to understand the importance of customer service at their own company.

Afterwards, this ESL B2 lesson plan on customer service then…

Afterwards, this ESL B2 lesson plan on customer service then teaches students key adjectives by exploring synonyms and antonyms related to customer service through engaging, innovative tasks. The adjectives are incorporated into the following task through the lesson plan.

Next, learners are asked to watch a video which studies important skills related to customer service. Key words and phrases needed in customer service are introduced then students are asked to practise using the language through two engaging, fun role play exercises. The lesson culminates with two awesome speaking activities related to the topic of the class. Your students will love this lesson plan! Exercises:

Activity Layout

What’s the Logo?
Questionnaire.
Synonyms and Antonyms.
Video Analysis.
Customer Service Language.
Role Plays.
Quotes.
General Questions.

Homework

As with all adult lesson plans on ESL Pals, there is a homework task to supplement this B1 ESL lesson plan. Students are challenged to complete a series of exercises which follows on from the lesson.

Article.
Article: Writing.
Collocations Practice.

Youtube video

Watch Lesson Video

Get more

More from ESL Pals?

If you enjoyed this Business English lesson plan on Customer Service, there's plenty more where that came from. Explore the rest of our curriculum, and follow along for regular updates and fresh free lessons.

Explore more