B1
ESL Lesson Plan Customer Complaints
- Level
- B1
- Time
- 90 min
- Media
- Video + Article
Lesson Overview
This ESL business lesson plan on complaints begins with a fun warmer. Next, there is an engaging customer question and response which allows learners to see how language is used naturally, before a series of discussion questions.
Following that, participants are presented with a series of hypothetical situations where they consider how they would…
This ESL business lesson plan on complaints begins with a fun warmer. Next, there is an engaging customer question and response which allows learners to see how language is used naturally, before a series of discussion questions.
Following that, participants are presented with a series of hypothetical situations where they consider how they would act, sparking conversation and exploration of the topic.
Afterwards, key language is introduced in a fun, engaging manner to ensure comprehension before the language is used in two detailed role play tasks. Later, there is a reading task which leads into a series of discussion questions. This ESL business lesson plan on complaints finishes with an excellent debate exercise. Activities:
Activity Layout
- Warm Up.
- What Would You Do If…?
- Key Language.
- Role Plays.
- Detailed Role Plays.
- Reading: Why Should Companies Care?
- General Discussion.
- Debate
Homework
As with all adult lesson plans on ESL Pals, there is a homework task to supplement this B1 ESL lesson plan. Students are challenged to complete a series of exercises which follows on from the lesson.
- Video vocabulary.
- Video writing task.
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