Lesson Overview

This ESL business lesson plan on complaints begins with a fun warmer. Next, there is an engaging customer question and response which allows learners to see how language is used naturally, before a series of discussion questions. 

Following that, participants are presented with a series of hypothetical situations where they consider how they would act, sparking conversation and exploration of the topic. 

Afterwards, key language is introduced in a fun, engaging manner to ensure comprehension before the language is used in two detailed role play tasks. Later, there is a reading task which leads into a series of discussion questions. This ESL business lesson plan on complaints finishes with an excellent debate exercise. Activities:

1. Warm up.
2. What would you do if…?
3. Key language. 
4. Role plays. 
5. Detailed role plays. 
6. Reading: Why should companies care? 
7. General discussion. 
8. Debate 

Homework

There is an excellent homework task to supplement this awesome ESL business lesson plan on complaints. Students are challenged to view an awesome video which is linked to the topic of the lesson, before being asked to write answers to challenging questions. Activities:

1. Video vocabulary. 
2. Video writing task.