Lesson Overview

This ESL hospitality lesson plan begins with a fun warmer. Next, there is an engaging customer question and response which allows learners to see how language is used naturally, before a series of discussion questions. 

Following that, participants are presented common words and phrases from the hospitality industry, which they have to use in a series of thought-provoking tasks. Afterwards, an interesting article is given to the students, along with a host of exercises.

This ESL hospitality lesson plan then moves on the grammar section of the lesson. The use of just, yet, already and still with the present perfect tense is studied as this tense is regularly used when requesting or complaining. The lesson finishes with a general discussion exercise. Activities:

1. Warm up.
2. Meeting customer needs. 
3. Customer care and customer service. 
4. Article: How to improve customer service.
5. Grammar: Just, Yet, Already.
6. General discussion. 

Homework

There is an excellent homework task to supplement this awesome ESL hospitality lesson plan. Students are challenged to view a great video which is linked to the topic of the lesson, before being asked to write answers to challenging questions. Learners will love this as they get to use their new knowledge from the lesson.  Activities:

1. Video vocabulary. 
2. Video writing task.