|
Table of
Contents
Chapter 1 – Understanding communication
·
Part 1 – What is
Communication ?
o
Examining Speaking and Listening
o
Assessing Communication Skills
o
Determing Self-Improvement
Strategies
·
Part 2 – The importance of
Listening
o
Learning to Listen
o
Listening Facts
o
Listening Skills Self-Assessment
·
Part 3 – Understanding Nonverbal
Communication
o
The Role of Non-verbal Language
o
Speaking Non-Verbal Language
o
Cultural Awareness
o
Listening to Non-verbal Language
o
Beyond Body Language
Back to
Table of Contents
|
